Green · Voice
Review every call that matters, linked to the account behind it.
Green analyses your call recordings and links each one to the customer, account and case behind it, so reviewers focus on the calls that need action.
Product screen shown with illustrative demo data.
Decisions it improves
- Which calls need review, coaching or escalation
- Why customers call, and which accounts are at risk
- Where complaints and collections conversations need follow-up
Questions your team can ask
- “Which of this week’s calls need a supervisor?”
- “What are our calls telling us about this account?”
- “Which complaints point to customers we could lose?”
Built for
Quality, compliance, collections and customer-experience teams in contact centres and financial services.
What you can measure
Agreement between flagged calls and your own reviewers, and review time per call.
Connects to
Recordings from your recorder or contact-centre platform, linked through calling and called numbers to your account, CRM and case data.
Your environment, your data
Megin Insights runs in your cloud tenant or on-premises. Saga, our orchestration AI, does the heavy lifting inside your environment, and only anonymised, partial information reaches an external model. Saga declines out-of-scope questions locally, and records only that a decline occurred.
Prove before Use
You see Voice working on your own data before you commit to a fee.
Agree the measures
Before go-live, we agree up to three success measures with you, each with a baseline from your own data.
Use it for 90 days
Megin Insights runs live in your environment from day one. The 90-day evaluation is fee-free.
Decide on the evidence
Measures met: the annual fee spreads over the remaining nine months. Measures missed: you walk away and owe nothing.